Services We Offer

Technology

Collection Services: Technology

Technology is constantly changing and improving how we accomplish our tasks. At CRSI our goal is to quickly evaluate each new technological advancement and determine if it delivers proven results that positively impact our business success.

Technology is constantly changing and improving how we accomplish our tasks. At CRSI our goal is to quickly evaluate each new technological advancement and determine if it delivers proven results that positively impact our business success.

Following are a few of the tools we use:

State-of-The-Art Collection Software
We have the most utilized collection software in the industry created by Columbia Ultimate called “The Collector System”.
Credit Bureau Reporting
Our system automatically reports all open accounts to the three manor national credit bureaus, Experian, Equifax, and TransUnion.
National Locator Database
All accounts are automatically processed through multiple National skip-tracing databases and updated in our system. New information obtained is automatically updated to the debtor account.
Automated Letters
Our system generates an automated letter campaign on all accounts based on predetermined criteria for each client. Each debtor is contacted multiple times with this system in addition to our phone contacts.
Automated (Predictive) Dialing System
This is a telephone dialing system that increases the likelihood of our collectors making contact with the debtor.
Caller ID Capture Technology
One of letter campaigns generates incoming calls from debtors. With Caller ID Capture we can identify the phone number and location of most callers.
Document Imaging System
We scan all documents related to your accounts utilizing high-speed scanners and then attach the documents to the debtor’s account in our system. This allows our collectors to view the actual documents at their desktop while the debtor is on the phone.
Online Payment Options
On our website debtors can choose from a list of options (credit card, check, Western Union) to pay their past-due debt without having to speak with one of our representatives.
Check By Phone
Allows us to withdrawal funds directly from the debtor’s checking account, with their approval, right over the phone.